While we pride ourselves on fast and accurate responses to customer questions and problems, Alphatek provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.

• Go to our knowledgebase
• Download files and patches
• Visit the discussion forums

Get award winning live support

A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our live support FAQ page. You can also view a demonstration of a screen-sharing session.

My AlphaCare Customer Portal Login 

Alphatek's My AlphaCare portal is a powerful web based application that gives you the vital information instantly in real-time. You can log in and create your own service tickets directly from this portal ensuring that the right people get notified immediately of your issue as well as the designated people within your company.

You also have access to a robust selections of account-specific features such as service reports, invoices, agreements and block time balances. There is also a searchable knowledge base specific to your own company's known issues.

You can track the progress of your service ticket from beginning to resolution and elect to be notified by e-mail of any updates or changes in status.

Click here to access My AlphaCare support.

For further assistance please contact us via the following support options: